Privacy Policy Questions Answered
We keep your payment records for five years after closure for regulatory compliance. Personal details like your name and email are marked inactive and no longer appear in the active lobby. You can request full deletion through our support team where local law permits.
Your payment method details are encrypted and stored separately from your account profile. We never store full card numbers or bank details on our servers. Payment processors handle the actual transaction; we see only confirmation codes.
Yes. Go to Account > Privacy & Security in the lobby to view your stored name, email, phone and payment history. For a full data download, request it through live chat or email support; we send it within five working days.
Only our support and fraud-prevention teams can view your data, and only when you contact us or we detect unusual activity. Your payment details remain hidden from support staff; we see only confirmation codes, not card numbers.
Open Account > Privacy & Security and select Edit Profile to correct basic details yourself. For payment history corrections or disputes, contact our support team with proof of the error; we process corrections within three working days.
Yes, we use cookies to keep you logged in, remember your preferences and spot suspicious login attempts. You can disable non-essential cookies in your browser settings, though this may affect lobby performance and your login experience.
Withdrawal records stay on your account indefinitely for your reference. Payment processors retain transaction data for their own compliance periods, typically three to five years depending on local law and the payment method used.
